The CSR strategy of GIGABYTE pursues goodness and sustainable management and also responds to material issues that our stakeholders are concerned with, expecting to maximize the value of sustainability. In respect of that, we refer to the AA1000 Stakeholder Engagement Standard and internal analysis and discussion by the Sustainable Development Office to define 7 major stakeholders. Through timely following the trend of the field and the society’s concerns, the appropriateness of defined stakeholders is regularly re-evaluated to ensure that the Report information accurately responds to all groups affected by the Company’s operations.

The 7 major stakeholders of GIGABYTE in 2020 contain employees, investors, customers, suppliers, communities/non-profit organizations and schools, government, and media. We arrange the most suitable communication methods and channels according to the characteristics of different stakeholders to thoroughly ensure transparency of the information.

Stakeholder Communication Channels

 

Stakeholder  Concerned Material Topics Communication Channel and Frequency
Employee
  • Talent cultivation and retention
  • Labor relations
  • Occupational health and safety
  • Stakeholder communication and complaint processing
Regular:

  • Labor-management meeting/Occupational health and safety committee

Ad hoc:

  • Education and training/Practice drill
  • Employee Assistance Program (EAP)
  • Internal lectures about lifestyle and disaster prevention, e-newsletters
Investor
  • Financial performance
  • Moral integrity and Code of Conduct
  • Legal and regulation compliance
  • Corporate governance
  • Risk management
  • Innovation management
  • Information security management
  • Stakeholder communication and complaint processing
Regular:

  • Annual shareholders’ meeting and annual report
  • Corporate Governance Evaluation
  • CSR report

Ad hoc:

  • Communication meeting and investor conference
  • Publication of information on The Market Observation Post System or GIGABYTE official website
Customer
  • Risk management
  • Climate change and carbon management
  • Responsible production and consumption
  • Hazardous substance management
  • Sustainable supply chain management
  • Environmental policy and management system
  • Stakeholder communication and complaint processing
Regular:

  • Annual customer satisfaction survey
  • Annual response to the CDP questionnaire

Ad hoc:

  • Audit and requirements from customers
  • Customer technical conferences
  • Online support system and platform
Supplier
  • Legal and regulation compliance
  • Hazardous substance management
  • Sustainable supply chain management
  • Circular economy
  • Conflict minerals
  • Stakeholder communication and complaint processing
Regular:

  • Regular supplier audit/sustainability evaluation
  • Annual supplier conference
  • Conflict minerals investigation

Ad hoc:

  • Business Review Meeting
  • Explanation of environmental safety and health as well as CSR policies
  • Updating and issue of the GIGABYTE “Hazardous Chemical Substances Requirement (HCSR)”
Community/ Non-profit Organization/ School
  • Talent cultivation and retention
  • Sustainability and environmental education
  • Ecological conservation
  • Stakeholder communication and complaint processing
Ad hoc:

  • Hosting of technology competition or talent development class
  • Co-organizing of environmental and technological education activity
  • Participation in Corporate Disaster Prevention Association of New Taipei City
  • Participation in related organizations and forums
  • Inviting communities and NGOs to participate in activities
Government
  • Corporate governance
  • Legal and regulation compliance
  • Risk management
  • Climate change and carbon management
  • Circular economy
  • Stakeholder communication and complaint processing
Ad hoc:

  • Official correspondence
  • Participate in meetings
  • Participate in industry and government activities
  • Support of policy initiatives with the core corporate capabilities
Media
  • Company’s operating performances
  • Company’s sustainability initiatives
Ad hoc

  • Press conference
  • Press release
  • Interview
  • Topical reporting