GIGABYTE knows that sustainability cannot be achieved overnight. In addition to factors such as company operations and the market environment, we must also pay attention to stakeholder opinions and feedback. For this reason, we actively respond to topics of stakeholder concern in order to maximize the sustainability value. The AA1000 Stakeholder Engagement Standard was used as a guide for internal team discussions by the Sustainable Development Office to identify seven key stakeholders, namely: Employees, Investors, Customers, Suppliers, Communities/Non-profit Organizations/Schools, Government, and the Media. Appropriate methods of communication were devised for each stakeholder based on their particular attributes. Relevant information was also provided in a timely manner in accordance with domestic and overseas trends in sustainability topics to ensure a transparent and accurate response to all groups affected by GIGABYTE operations.

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Stakeholder Communication Channels

 

Stakeholder  Concerned Material Topics Communication Channel and Frequency
Employee
  • Occupational Health and Safety
  • Human Rights Protection

Regular：

  • Occupational health and safety committee
  • Labor-management meeting
  • Employee satisfaction survey

Ad hoc：

  • Departmental work meetings
  • Education and training/Practice drill
  • Employee Assistance Programs (EAP)
  • Events and seminars
  • Internal/external lectures about lifestyle and disaster prevention,
    e-newsletters
Investor
  • Customer Relationship Management
  • Code of Ethics and Conduct

Regular：

  • Annual shareholdersʼ meeting and annual report
  • Publication of financial report / annual report / sustainability reports
  • Sustainability-related assessments in response to investor requirements

Ad hoc：

  • Communication meeting and investor conference
  • Publication of information on The Market Observation Post System or GIGABYTE official website
  • Respond to sustainability-related questionnaires requested by clients
Customer
  • Product Stewardship Responsibility
  • Information Security and Privacy Protection
  • Resource Circulation and Circular Economy

Regular：

  • Annual customer satisfaction survey
  • Annual response to the CDP questionnaire

Ad hoc：

  • Audit and requirements from customers
  • Customer technical conferences
  • Online support system and platform
Supplier
  • Code of Ethics and Conduct
  • Occupational Health and Safety

Regular：

  • Regular supplier audit/sustainability evaluation
  • Annual supplier conference
  • Conflict minerals investigation

Ad hoc：

  • Business review meeting
  • Explanation of environmental safety and health as well as CSR policies
  • Supplier sustainability education and training
  • Updating and issue of the GIGABYTEʼs “Harmful Chemical Substances Regulation (HCSR)”
Community/ Non-profit Organization/ School
  • Social involvement and digital inclusion
  • Information Security and Privacy Protection

Ad hoc：

  • Hosting of technology competition or talent development class
  • Co-organization of environmental and technological education activities
  • Participation in Corporate Disaster Prevention Association of New Taipei City
  • Participation in related organizations and forums
  • Inviting communities and NGOs to participate in activities
Government
  • Corporate Governance

Regular：

  • Publication of financial report / annual report / sustainability reports
  • Participation in Corporate Governance Evaluation

Ad hoc：

  • Official correspondence
  • Participation in industry and government activities
  • Support of policy initiatives with the core corporate capabilities
  • Disclosure of material information/sustainability-related information on the Taiwan Stock Exchange Market Observation Post System
Media
  • Brand Strategy and Reputation Management

Ad hoc：

  • Press conference
  • Press release
  • Interview
  • Topical reporting