GIGABYTE knows that sustainability cannot be achieved overnight. In addition to factors such as company operations and the market environment, we must also pay attention to stakeholder opinions and feedback. For this reason, we actively respond to topics of stakeholder concern in order to maximize the sustainability value. The AA1000 Stakeholder Engagement Standard was used as a guide for internal team discussions by the Sustainable Development Office to identify seven key stakeholders, namely: Employees, Investors, Customers, Suppliers, Communities/Non-profit-Organizations/Schools, Government, and the Media. Appropriate methods of communication were devised for each stakeholder based on their particular attributes. Relevant information was also provided in a timely manner in accordance with domestic and overseas trends in sustainability topics to ensure a transparent and accurate response to all groups affected by GIGABYTE operations.

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Stakeholder Communication Channels

 

Stakeholder  Concerned Material Topics Communication Channel and Frequency
Employee
  • Moral integrity and code of conduct
  • Corporate governance
  • Talent cultivation and retention
  • Occupational health and safety
  • Human rights, equality, and diversity

Regular：

  • Labor-management meeting/Occupational health and safety committee
  • Employee satisfaction survey

Ad hoc：

  • Departmental work meetings
  • Education and training/Practice drill
  • Employee Assistance Programs (EAP)
  • Events and seminars
  • Internal/external lectures about lifestyle and disaster prevention, e-newsletters
Investor
  • Financial performance
  • Moral integrity and code of conduct
  • Legal and regulation compliance
  • Corporate governance
  • Brand management
  • Risk management
  • Information security management

Regular：

  • Annual shareholdersʼ meeting and annual report
  • Participation in Corporate Governance Evaluation
  • Publication of sustainability reports
  • Sustainability-related assessments in response to investor requirements

Ad hoc：

  • Communication meeting and investor conference
  • Publication of information on The Market Observation Post System or GIGABYTE official website
Customer
  • Risk management
  • Customer relationship management
  • Information security management
  • Climate change and carbon management
  • Circular economy
  • Supplier sustainability management
  • Conflict minerals

Regular：

  • Annual customer satisfaction survey
  • Annual response to the CDP questionnaire

Ad hoc：

  • Audit and requirements from customers
  • Customer technical conferences
  • Online support system and platform
  • Response to sustainability-related questionnaires required by customers
Supplier
  • Legal and regulation compliance
  • Moral integrity and code of conduct
  • Corporate governance
  • Sustainable supply chain management
  • Occupational health and safety
  • Responsible production

Regular：

  • Regular supplier audit/sustainability evaluation
  • Annual supplier conference
  • Conflict minerals investigation

Ad hoc：

  • Business review meeting
  • Explanation of environmental safety and health as well as CSR policies
  • Supplier sustainability education and training
  • Updating and issue of the GIGABYTE “Harmful Chemical Substances Requirement (HCSR)”
Community/ Non-profit Organization/ School
  • Circular economy
  • Pollution prevention
  • Green consumption
  • Ecological conservation
  • Talent cultivation and retention

Ad hoc：

  • Hosting of technology competition or talent development class
  • Co-organization of environmental and technological education activities
  • Participation in Corporate Disaster Prevention Association of New Taipei City
  • Participation in related organizations and forums
  • Inviting communities and NGOs to participate in activities
Government
  • Corporate governance
  • Legal and regulation compliance
  • Risk management
  • Climate change and carbon management

Ad hoc：

  • Official correspondence
  • Participation in meetings
  • Participation in industry and government activities
  • Support of policy initiatives with the core corporate capabilities
  • Participation in the Corporate Governance Evaluation and submit ESG data to the Market Observation Post System
Media
  • Companyʼs operating performances
  • Companyʼs sustainability initiatives

Ad hoc：

  • Press conference
  • Press release
  • Interview
  • Topical reporting